A key principle of six sigma is measurement. Unfortunately that also means that if you measure the wrong things, you'll get the wrong results. For example, measuring throughput may speed up production, but at the cost of quality. Measuring quality may increase quality, but decrease customer service. So one of the toughest challenges in six sigma measurement is to identify the measurement system that will trigger the correct collection of responses.
A second key principle of measures in the six sigma environment is that all the measures should be openly visible. Openly displaying all measures on charts and graphs is a primary motivator toward the correct response.
A third principle to remember is that the change curve applies. When change happens, performance will initially go down before it recovers and goes back up. This drop in performance is often scary, but a little patience will soon see its recovery.
A principle of success or failure in the six sigma world is the requirement for cultural change or change readiness. If the organization is not primed for change, then an environment for change must be instilled prior to starting six sigma, or the project is doomed to failure. This requires training, team bonding, and team based goal setting. The resistance that exists because of a lack of understanding of what the six sigma process is attempting to achieve, can be avoided with proper training.
Six sigma concentrates on measuring and improving those outputs that are critical to the customer. The tools to accomplish this include a range of statistical methodologies that are focused on continuous improvement using a statistical thinking paradigm. This paradigm includes the following principles:
1. Everything is a process.
2. All processes have variations that are inherent within them.
3. Data analysis is a key tool in understanding the variations in the process and in identifying improvement opportunities.
A second key principle of measures in the six sigma environment is that all the measures should be openly visible. Openly displaying all measures on charts and graphs is a primary motivator toward the correct response.
A third principle to remember is that the change curve applies. When change happens, performance will initially go down before it recovers and goes back up. This drop in performance is often scary, but a little patience will soon see its recovery.
A principle of success or failure in the six sigma world is the requirement for cultural change or change readiness. If the organization is not primed for change, then an environment for change must be instilled prior to starting six sigma, or the project is doomed to failure. This requires training, team bonding, and team based goal setting. The resistance that exists because of a lack of understanding of what the six sigma process is attempting to achieve, can be avoided with proper training.
Six sigma concentrates on measuring and improving those outputs that are critical to the customer. The tools to accomplish this include a range of statistical methodologies that are focused on continuous improvement using a statistical thinking paradigm. This paradigm includes the following principles:
1. Everything is a process.
2. All processes have variations that are inherent within them.
3. Data analysis is a key tool in understanding the variations in the process and in identifying improvement opportunities.
Tidak ada komentar:
Posting Komentar