Six Sigma is a powerful approach to improving processes to do things better, faster, and at lower cost. It can be applied to every facet of business, from production, to human resources, to order entry, to technical support.
Six Sigma started in the mid 1980s at Motorola in response to the needs of a sale force faced with increasing customer dissatisfaction and competitive pressures. To address these problems, Motorola created a set of formulas and tools that identified and measured what was important to their customers and then applied the findings to performance.
Any activity concerned with cost, timeliness, and quality of results can benefit from the Six Sigma approach. Unlike other quality improvement efforts, Six Sigma uses a specific philosophy, measure, and methodology to provide tangible savings that are directly traceable to the bottom line. The benefits of Six Sigma include:
A clear focus on activities and attributes that are absolutely crucial to customers. Targeted improvements that provide the largest financial return on effort and can be measured by increased profit, revenue, and customer satisfaction.
Far-reaching shifts in company behavior and the active participation of top management.
The Six Sigma philosophy addresses the following:
What is critical to your customers?
How well are you performing today?
How can you leverage facts and data?
How can you sustain improvement?
What is critical to your customers?
Six Sigma encourages you and your organization to focus on what is absolutely critical to your customer by translating what is critical to customers into something measurable.
Ultimately, reward is measured by increased profitability and increased customer satisfaction. To effectively improve the performance of your business, you must be able to measure quantitatively what your customers consider critical about your products or services.
Six Sigma started in the mid 1980s at Motorola in response to the needs of a sale force faced with increasing customer dissatisfaction and competitive pressures. To address these problems, Motorola created a set of formulas and tools that identified and measured what was important to their customers and then applied the findings to performance.
Any activity concerned with cost, timeliness, and quality of results can benefit from the Six Sigma approach. Unlike other quality improvement efforts, Six Sigma uses a specific philosophy, measure, and methodology to provide tangible savings that are directly traceable to the bottom line. The benefits of Six Sigma include:
A clear focus on activities and attributes that are absolutely crucial to customers. Targeted improvements that provide the largest financial return on effort and can be measured by increased profit, revenue, and customer satisfaction.
Far-reaching shifts in company behavior and the active participation of top management.
The Six Sigma philosophy addresses the following:
What is critical to your customers?
How well are you performing today?
How can you leverage facts and data?
How can you sustain improvement?
What is critical to your customers?
Six Sigma encourages you and your organization to focus on what is absolutely critical to your customer by translating what is critical to customers into something measurable.
Ultimately, reward is measured by increased profitability and increased customer satisfaction. To effectively improve the performance of your business, you must be able to measure quantitatively what your customers consider critical about your products or services.
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