Win people to your way of thinking

1. The only way to get the best of an argument is to avoid it.2. Show respect for the otherperson's opinions. Never say,

"You're wrong."

3. If you are wrong, admit it quickly and emphatically.

4. Begin in a friendly way.

5. Get the otherpersonsaying "yes, yes" immediately.

6. Let the otherpersondo a great deal of the talking.

7. Let the otherpersonfeel that the idea is his or hers.

8. Try honestly to see things from the otherperson's point of view.

9. Be sympathetic with the otherperson's ideas and desires.

10. Appeal to the nobler motives.

11. Dramatize your ideas.

12. Throw down a challenge.