There are a total of 24 process areas to defined in the CMMI - Service Model. This model is also called as CMMI-SVC. These are divided into 4 groups by Maturity Level. Even though there are 5 Maturity levels, there is none defined for Level 1. The maturity levels Start only from Level 2. For an organization to achieve a specific maturity level, it must be practicing all the practices defined for each of the process area defined for the specific Level. Level 4 & 5 are called as High Maturity Process Areas. I will discuss each of the process areas in my later posts. As the Maturity Level increases, the practices required to be implemented increases. Please note that a higher level includes all the process areas listed in the Previous level.
Now Let Us list the process areas, along with their common acronym Used.
Level 1 - Initial
None
Level -2 - Managed
Now Let Us list the process areas, along with their common acronym Used.
Level 1 - Initial
None
Level -2 - Managed
- Configuration Management (CM)
- Measurement and Analysis (MA)
- Process and Product Quality Assurance (PPQA)
- Requirements Management (REQM)
- Supplier Agreement Management (SAM) - This PA is optional
- Service Delivery (SD)
- Work Monitoring and Control (WMC)
- Work Planning (WP)
Level -3 -Defined
- Capacity and Availability Management (CAM)
- Decision Analysis and Resolution (DAR)
- Incident Resolution and Prevention (IRP)
- Integrated Work Management (IWM)
- Organizational Process Definition (OPD)
- Organizational Process Focus (OPF
- Organizational Training (OT)
- Risk Management (RSKM)
- Service Continuity (SCON)
- Service System Development (SSD)
- Service System Transition (SST)
- Strategic Service Management (STSM)
Level - 4- Quantitatively Managed
- Organizational Process Performance (OPP)
- Quantitative Work Management (QWM)
Level - 5 Optimizing
- Causal Analysis and Resolution (CAR)
- Organizational Performance Management (OPM)
We will discuss various components subsequently